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Head of Communication | Brussels Airport Company

  • Communication & Public Affairs
  • Permanent Contract
  • Brussels

Context | Organization

With 25,7 million passengers in 2018, Brussels Airport is one of the largest airports in Europe and the main airport in Belgium. Brussels Airport connects the capital of Europe to 238 destinations around the globe, served by 76 airlines.
Over the past few years, Brussels Airport has grown into a multimodal transport hub of which passengers, airlines, commercial partners and staff, and the interaction between them are the cornerstones.
As economic powerhouse in the heart of Europe, Brussels Airport more than ever focuses on customer intimacy, service and accessibility. The National Bank of Belgium considers the airport industry as an essential industry that plays a key role in the Belgian economy.
With an annual 732.000 tons of cargo, Brucargo, the air cargo hub, plays an important role in international logistics and in the success of specific industries including the pharmaceutical industry.
Brussels Airport is the second most important economic growth pole in Belgium with a 1,8% share in the national GDP and an added value for Belgium of € 3,2 billion. Commercial passenger flights and cargo activities at Brussels Airport together generate direct and indirect employment for 60.000 people.
Brussels Airport's strategy? Placing the customer at the center of everything they do. Whether they are passengers, companies, suppliers or partners: Brussels Airport wishes to provide the best possible service at all times. As a part of a master plan, to increase the passenger experience from rank 60 to top-3 by 2040.

Role

  • Manage corporate communications for the entire organisation;
  • Create and implement integrated and unified communication programs, both internally and externally;
  • Manage and lead the communication department: assuming responsibility for planning, setting policies, budget, end results...;
  • Increase awareness and understanding of the company for a variety of interested stakeholders by building a strong corporate brand and reputation, by strengthening the corporate citizenship and by streamlining the release of communication messages to customers, media, employees, airport community, regulatory bodies, pressure groups and the general public.

Profile

  • Master degree in Public Relations, Journalism, Communication...
  • Relevant experience of minimum 10 years as a communication manager
  • Excellent verbal, writing and editing skills in French, Dutch and English 
  • Outstanding skills as a people manager (inspiring, motivating, developing, coaching, evaluating...)
  • Advanced understanding of identity and reputation
  • Good understanding of communication research and environmental scanning
  • Deep knowledge of the media landscape at regional and national level 
  • Understands how to use social media in the communication mix
  • Exceptional organisational skills with the ability to deliver multiple projects within tight deadlines 
  • Highly developed interpersonal, coaching and leadership skills towards various stakeholders 
  • Able to deal with unforeseen and/or ambiguous situations such as crises is part of the job. This requires constantly creative, flexible and instant problem solving
  • Quick learner: understanding how the company operates, 'living' its strategy, business requirements and objectives
  • Ability to understand and adapt to developments in the regulatory environments, while exercising care and discretion in discussing these topics
  • Highly persuasive, diplomatic and motivating
  • Influencing and persuasive skills
  • Active affiliation with appropriate corporate communication networks and companies
  • Open for ongoing community involvement 

Interested?

You can submit your cover letter and detailed resume by clicking on the button below. Do you want to learn more? Please call +32 (0)2 474.03.90 or +32 (0)9 221.53.10

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